ITALIAN VACATION RENTAL PROPERTIES
It is important to
understand that the properties we offer are not official tourist accommodations,
such as hotels and resorts, but private houses owned by individuals. Being
such, they do not have standards or categories that are internationally
recognized. Indeed they reflect, in their architecture and furnishings, the
local traditions and the personal taste of the owner.
This is precisely the kind of vacation experience that we offer you: the chance
to partake in the culture of the area chosen, living for a few weeks in the same
surroundings as a native would. In order to live this experience in the right
spirit, it is important not only that you accept but also that you will be able
to appreciate the differences in the properties we propose in comparison with
those where you normally live.
We have carefully chosen properties using a minimum and maximum quality range
within which we believe that any European and indeed a citizen of the world can
find a memorable experience. However, we cannot exclude the possibility that
these differences can sometimes result in minor inconveniences due to the
special nature of the architecture and traditions of the area.
BOOKING PROCEDURE
Following your
selection of a property from our online catalog, we ask that you register with
us on our web site with some basic information that is used only for the
purposes of completing and servicing your requested booking. Our privacy policy
is shown online and is strictly followed.
Booking is accomplished by completing and faxing to us the first two pages of
the Booking Contract. The reservation becomes effective as soon as a down
payment of 30% of the total rental accommodation price is made and the signed
Booking Contract has been received by the Gira! reservation office. The
balance is due at least 60 days before the start of the rental period. There is
a one-time non-refundable $35 booking fee per booking.
As part of the booking procedure, you will be asked to identify a single contact
person who is responsible for all communication regarding the reservation. You
are asked to also name a secondary contact person (does not have to be part of
the travel group). Travel documents are provided either electronically or by
mail once final payment has been received and will be sent to the contact
person. Upon request, one additional travel packet may be mailed to another
member of your group for a charge of US$ 40.
For bookings made less than 60 days prior to the start of the rental period,
full payment is due at the time of booking.
It is your responsibility to provide us with your expected date of departure
from home as soon as you know it to ensure that you receive all the travel
documents on time.
For bookings less than $4000, we accept checks
drawn on a US bank, bank wire, Visa and MasterCard. For bookings of $4000 or
greater, we accept checks drawn on a US bank and bank wire.
When additional onsite services are arranged (such as cook, babysitter, driver,
etc.) a valid Visa or MasterCard number must be provided as guarantee. This
card will be used only for a guarantee or deposit on these services, or for
reimbursement to the owner in the event of cancellation or forfeiture of
pre-arranged services.
ARRIVAL AND DEPARTURE
Unless otherwise indicated in the description of
the property, the arrival/departure must take place on Saturday at the following
hours:
Arrivals are strictly between 4:30pm and 7:30pm. Departure: by 10am.
Any change to the arrival date and arrival time must be approved at least 3 days
in advance.
In the event that the owner or his/her representative is not available and it is
not possible to advise the owner or his representative of a late arrival, in the
event that the late arrival was not previously advised of or in the event that
the owner cannot accept a late arrival, you alone are responsible for the cost
of the overnight stay in a hotel.
UPON ARRIVAL
On arrival you must present your rental voucher as well as your passport or
identity card to the owner or his/her representative to enable them to proceed
with your registration in accordance with legal requirements. You will also be
required to pay the security deposit in Euros cash to the owner, the sum of
which is indicated on the contract.
LENGTH OF STAY
Under no
circumstances may you, or any member of your group, exceed the period agreed
upon nor may you exercise any right to remain on the premises at the end of the
rental period unless an agreement has been made between you and the owner of the
property.
SECURITY DEPOSIT
When the keys are handed over to you, the
security deposit, as stipulated in the description of the property must be paid,
in cash and in EUROS to the owner or his/her representative. Such amount will
be refunded at the end of the holiday less any deduction made for damage caused
to the property or for any additional costs that were not included in the rental
price. THE OWNER OR HIS/HER REPRESENTATIVE CAN REFUSE ACCESS TO THE PROPERTY IF
THE SECURITY DEPOSIT IS NOT HANDED OVER. If a security deposit is not indicated
in the description of the property, no security deposit will be requested. You
are nonetheless responsible for any losses or damages caused to the property or
its contents during your stay. In the event of any damages the owner reserves
the right to charge you the relative amount. Should you decide to leave the
property prematurely the owner or his/her representative is authorized to refund
the deposit to you by mail (less any deductions for damages or any additional
expenses) and only after having checked the inventory and the property in
question. Gira! declines all responsibility in the event of a dispute between
you and the owner regarding the security deposit.
NUMBER OF PERSONS/SUBSTITUTIONS/PETS
Only those persons whose name appears on the
Booking Contract and whose presence has been registered with the authorities may
use the property. The number of persons (adults and children) must not exceed
the number of sleeping places indicated in the catalog except in the case of
infants (up to 2 years old) provided that you bring a travel cot and its
relevant bed linen. Any other exceptions are stated in the property
description. The substitution of persons during the rental period is forbidden
unless previously approved. Pets will be admitted in those properties where the
description indicates that pets are allowed.
You are required to advise us
at the time of booking if you
are bringing any pets, stating the number and size as well. Any costs relative
to pets are specified in the description of the property. It is mandatory for
you to supervise your pet(s) within the communal areas of the accommodation.
HOUSE CLEANING AND MAINTENANCE
The final cleaning is either included in the
rental price or charged as a supplemental cost, as indicated on the first page
of the Booking Contract. This amount does not however include the cleaning of
the kitchen area and the removal of trash, which are your responsibility. If
this has not been done, the owner or his/her representative may charge an
additional fee. The owner is allowed on the property for maintenance and
gardening purposes.
HEATING
Given the
situation regarding energy supply and the laws currently in force in Italy, the
use of heating (when it is allowed to be switched on and off, temperature, etc.)
is controlled by regulations, which vary from region to region. As an
indication, heating appliances may be switched on between November and April.
Consequently, the heating, even when the cost is included in the rental price,
can only be used during specific time periods.
CANCELLATION AND CHANGES
For a change in name of the booking, (or where the named person is not present at the villa), there is a charge of 50 Euros for the first change and 100 Euros for the second change. For the cancellation of a booking, even if it is
substituted by another one, the following penalties must be paid:
§
30% of the
total rental price if the cancellation is made more than 60 days before the
start of the rental period
§
50% of the
total rental price if the cancellation is made from 60 to 30 days before the
start of the rental period
§
75% of the
total rental price if the cancellation is made from 29 to 15 days before the
start of the rental period
§
100% of the
total rental price if the cancellation is made 14 days or less before the start
of the rental period
The booking fee is
non-refundable.
RESPONSIBILITY OF CLIENT
It is
the responsibility of the client to communicate to Gira! your expectations,
requirements, and any special needs. We must be informed BEFORE your villa
selection of any health conditions in your group such as allergies, heart
conditions, walking problems, etc.
You are expected to treat your vacation home with the same respect as you would
your own home. Doors and windows must be closed and locked each time you leave,
even if for just a short time. It is your responsibility to find out at
check-in time how appliances and equipment (e.g. washing machine, dishwasher,
breaker box, etc.) work as well as other pertinent details of the house.
INTERRUPTION OF
THE HOLIDAY STAY
In the event of
interruption on the part of the client, no refund will be made.
NUMBER OF GUESTS ALLOWED
The rental contract is established for a specific number of persons. Only
the number and names of persons on the rental contract may occupy the reserved
accommodation. Any substitution of persons during the stay is forbidden without
the previous consent of Gira!
TRAVEL DOCUMENTS
Gira! will not
accept any liability or grant refunds for any improper, expired or invalid
documents (passport, visa, medical certificate, vaccination) which might be
motive for cancellation or modification of your trip or holiday stay.
LIABILITY
The descriptions appearing in the online catalog
are accurate and have been prepared in good faith. We decline all
responsibility for any modifications made by the owner without our knowledge.
In the event of any problems, you are required to do your best to resolve or
minimize them. In most cases, your speaking directly with the owner or his/her
representative can easily remedy the situation.
You are required to give the owner the time necessary to resolve the problem.
Clients who leave their accommodation prematurely forfeit their rights to a
refund of the rental price, unless there is a legal right for them to have
cancelled. Complaints received at the end of the stay will not be taken into
consideration and no refunds will be given.
Gira! cannot be held responsible for any unforeseen events, acts of God or war,
riots or civil strife, terrorist activity, industrial disputes, natural or
nuclear disasters, fire, adverse weather conditions, or consequences of any
person outside of Gira! The responsibility of Gira! and its agents is limited.
They act only as agents in regard to the services described in these
Booking Conditions.
In booking through Gira!, you agree that Gira! shall not be liable for injury,
damage, loss, accident, delay, or irregularity resulting from acts or defaults
of others, including our Italy affiliates and their representatives or of the
individual owners. Except as specifically provided in this agreement, Gira!
expressly disclaims any representations or warranties in connection with this
agreement, whether express or implied, statutory or otherwise, including,
without limitation, warranties of merchantability and fitness for a particular
purpose, without limiting the foregoing, the rental properties hereunder are
available in accordance with these Booking Conditions and Gira! does not warrant
that the services provided hereunder shall result in any particular level of
customer satisfaction.
AMENITIES
The use
of amenities, such as swimming pool, moorings, boats and bicycles is entirely at
your own risk. Gira! is not liable for injury to a user or visitor and loss or
damage to the your belongings.
DAMAGES
You are
responsible for all damages caused by you, your family or your guests.
BALANCE PAYMENT
You agree to pay the balance to the Gira!
reservation office at least 60 days prior to the beginning of the stay. If the
balance has not been paid by this date, the booking will be considered canceled,
the contract will be void and the property will be available for rental again.
SUPPLEMENTARY COSTS
If the booking contract states that there are
charges not included in the rental price such as electricity, final cleaning,
gas, heating, firewood, or linens, you must pay the owner or owner’s
representative all such charges upon departure. These sums may be deducted from
the security deposit and you will be required to pay any sum exceeding the
deposit.
JURISDICTION
In the event of
legal claims or disputes, this contract shall be governed by the laws of the
United States and the State of Colorado. Any legal action brought against Gira!
shall be brought in Denver, Colorado.
|
|
